❓ Frequently Asked Questions

Creating an account is simple and takes less than a minute:

• Click the "Sign Up" button on our homepage
• Choose a username and password
• Provide an email (optional) and select your country
• Accept our terms and conditions
• Click "Create Account" - that's it!

No! Satogoal operates on a no-KYC policy. We believe in privacy and cryptocurrency principles.

You don't need to provide:

• Government-issued ID or passport
• Proof of address
• Phone number verification
• Facial recognition
• Bank statements

Just sign up with a username and start betting with cryptocurrency!

All new users receive a $1 free bet bonus upon registration! This bonus is automatically added to your account.

Satogoal is available worldwide! As a cryptocurrency-based platform, we don't have the same geographic restrictions as traditional betting sites.

However, you are responsible for ensuring that online betting is legal in your jurisdiction. We recommend checking your local laws before signing up.

We support multiple cryptocurrencies including:

• Bitcoin (BTC)
• Ethereum (ETH)
• Tether (USDT)
• Litecoin (LTC)
• Bitcoin Cash (BCH)
• And many more!

Check the deposit page for the complete list of supported cryptocurrencies.

Depositing is easy:

• Log in to your Satogoal account
• Click "Deposit" in your dashboard
• Select your preferred cryptocurrency
• Copy the deposit address or scan the QR code
• Send cryptocurrency from your wallet to the provided address
• Wait for blockchain confirmations
• Your balance will be credited automatically!

Deposit times depend on the cryptocurrency and network congestion:

• Bitcoin: 10-60 minutes (1-3 confirmations required)
• Ethereum: 5-15 minutes (12 confirmations required)
• USDT (TRC20): 1-5 minutes (1 confirmation)
• Litecoin: 5-15 minutes (6 confirmations)

Your balance will be updated automatically once the required confirmations are met.

Minimum deposit amounts vary by cryptocurrency:

• Bitcoin: 0.0001 BTC (~$5)
• Ethereum: 0.005 ETH (~$10)
• USDT: $10
• Other cryptocurrencies: Check the deposit page for specific minimums

Withdrawing is fast and easy:

• Go to the "Withdraw" section
• Select the cryptocurrency you want to withdraw
• Enter your wallet address
• Enter the amount to withdraw
• Confirm the transaction

Withdrawals are typically processed within 24 hours. Most are completed much faster!

We charge minimal withdrawal fees to cover blockchain network costs:

• Bitcoin: Network fee (~0.0002 BTC)
• Ethereum: Network fee (~0.005 ETH)
• USDT (TRC20): $1
• Other cryptocurrencies: Varies by network

Fees may vary based on network congestion.

If your deposit hasn't arrived, check the following:

• Verify you sent to the correct address
• Check if the transaction has been confirmed on the blockchain
• Ensure you sent the minimum required amount
• Check if you sent the correct cryptocurrency (e.g., don't send ETH to a BTC address)

If everything looks correct and your deposit still hasn't arrived after the required confirmations, contact our support team with your transaction hash.

Satogoal offers betting on a wide variety of sports:

• Football/Soccer - Premier League, La Liga, Champions League, and more
• Basketball - NBA, EuroLeague, NCAA
• Tennis - Grand Slams, ATP, WTA
• American Football - NFL, NCAA
• Baseball - MLB
• Ice Hockey - NHL, KHL
• Esports - CS:GO, Dota 2, League of Legends
• MMA/UFC
• Boxing
• And many more!

Placing a bet is simple:

• Browse available sports and matches
• Click on the odds of your desired outcome
• Enter your stake amount in the bet slip
• Review your potential winnings
• Click "Place Bet" to confirm

Your bet will be confirmed instantly, and you can track it in "My Bets."

• Minimum bet: $0.10 USD equivalent
• Maximum bet: Varies by sport and market, typically $1,000 - $10,000 USD equivalent

Maximum bet limits are displayed when you add a selection to your bet slip.

No. Once a bet is placed and confirmed, it cannot be cancelled or modified. Please review your bet carefully before confirming.

Exception: If a match is postponed or cancelled, your bet will be voided and funds returned.

Bets are typically settled within minutes after the match ends. Some markets may take longer depending on official results.

• Pre-match bets: Settled immediately after the match
• Live bets: Settled as the match progresses or at the end
• Special markets: May take up to 24 hours for official confirmation

Yes! We offer live in-play betting on most major sports. Odds update in real-time based on match events.

Look for the "🔴 LIVE" indicator on matches that are currently in play.

Satogoal offers various bonuses:

• $1 Welcome Bonus - Free bet for new users
• Deposit Bonuses - Match bonuses on deposits
• Reload Bonuses - Special offers for existing users
• Cashback Offers - Get a percentage of losses back
• VIP Rewards - Exclusive bonuses for high-volume players

Check our Promotions page for current offers!

The $1 welcome bonus is automatically added to your account upon registration. No bonus code needed!

Simply create your account and start betting immediately.

Wagering requirements specify how many times you must bet your bonus before you can withdraw it.

Example: If you receive a $10 bonus with 5x wagering requirements, you must place $50 in bets before you can withdraw the bonus funds.

Requirements vary by promotion and are always clearly stated in the bonus terms.

• Immediate account termination
• Forfeiture of all bonuses and winnings
• Confiscation of deposited funds
• Permanent ban from Satogoal

We detect multiple accounts through IP addresses, device fingerprints, and other methods. Don't risk it!

Yes! We implement industry-leading security measures:

• SSL/TLS Encryption - All data transmitted is encrypted
• Cold Storage - Majority of funds stored offline
• DDoS Protection - Advanced protection against attacks
• Regular Security Audits - Third-party penetration testing
• Password Hashing - Bcrypt encryption for passwords
• Multi-layer Security - Defense in depth approach

Your funds and privacy are our top priority.

Privacy is at the core of Satogoal:

• No KYC Required - We don't ask for ID documents
• Minimal Data Collection - Only essential information
• No Data Selling - We never sell your information
• Cryptocurrency-Only - No bank account linking
• No Tracking - No Google Analytics or ad trackers
• Pseudonymous Betting - Your identity stays private

Read our Privacy Policy for complete details.

Click "Forgot Password" on the login page and follow the instructions. If you provided an email during registration, we'll send you a password reset link.

While we don't explicitly prohibit VPN usage, please note:

• Using VPNs to create multiple accounts is strictly forbidden
• Using VPNs to circumvent bonus restrictions will result in account closure
• You are responsible for ensuring betting is legal in your actual location
• Suspicious VPN usage may trigger security reviews

If you use a VPN for legitimate privacy reasons, that's fine - but don't abuse it.

Yes! We use multiple security measures to protect your funds:

• Cold Storage - 90%+ of funds stored offline in cold wallets
• Hot Wallet Security - Multi-signature wallets for online funds
• Regular Audits - Third-party security assessments
• Insurance - Funds protected against security breaches

However, we recommend keeping only active betting funds on the platform and withdrawing large winnings regularly.

Try these troubleshooting steps:

• Clear your browser cache and cookies
• Try a different browser (Chrome, Firefox, Safari)
• Check your internet connection
• Disable browser extensions temporarily
• Try accessing from a different device
• Check our social media for service status updates

If the problem persists, contact our support team.

Yes! Satogoal is fully optimized for mobile devices. Simply visit our website from your smartphone or tablet browser.

Features available on mobile:

• Full betting functionality
• Live betting
• Deposits and withdrawals
• Account management
• Customer support

No app download required - just bookmark our site!

Satogoal works best on modern browsers:

• Google Chrome (recommended)
• Mozilla Firefox
• Safari (macOS and iOS)
• Microsoft Edge
• Opera
• Brave

Please use the latest version for the best experience and security.

For deposit/withdrawal issues:

• Check if you're using the correct cryptocurrency address
• Verify your transaction on a blockchain explorer
• Ensure you've met minimum deposit/withdrawal amounts
• Check if your transaction has enough confirmations
• Make sure you have sufficient balance for network fees

If the issue persists, contact support with your transaction hash/ID.

If you find a bug, please report it to our support team with:

• Detailed description of the issue
• Steps to reproduce the bug
• Screenshots or screen recordings if possible
• Browser and device information
• Date and time when it occurred

We offer 24/7 customer support through multiple channels:

• Live Chat - Instant support (available on every page)
• Email - support@satogoal.com (response within 24 hours)
• Telegram - @SatogoalSupport

Our support team speaks English, Russian, Spanish, Portuguese, and more!

Satogoal is a cryptocurrency betting platform operated from Yekaterinburg, Sverdlovsk Oblast, Russian Federation.

For more information about our company, mission, and values, visit our About Us page.

Not yet! However, our website is fully mobile-optimized and works seamlessly on all devices.

We're working on native iOS and Android apps and will announce their release on our platform and social media.

Yes! Our referral program allows you to earn commissions by inviting friends to Satogoal.

Check the "Referrals" section in your account dashboard for your unique referral link and commission details.

Yes, you can request account closure at any time by contacting our support team.

Before closing your account:

• Withdraw all remaining funds
• Cancel any pending bets
• Note that account closure is permanent and cannot be reversed

For temporary breaks, consider using our self-exclusion feature instead.

Responsible gambling means betting for entertainment while maintaining control. We encourage:

• Setting deposit and loss limits
• Never betting more than you can afford to lose
• Taking breaks if gambling feels stressful
• Not chasing losses
• Using self-exclusion tools if needed

Yes! All our casino games use Provably Fair technology, which allows you to verify the fairness of each game result.

Sports betting odds are set based on market conditions and are consistently competitive with major bookmakers.

We are committed to transparency and fair play for all users.

Congratulations! 🎉 We love when our users win big!

Large winnings are paid out just like any other withdrawal:

• No withdrawal limits on winnings
• Same fast processing times
• No additional verification required (unless suspicious activity is detected)
• You can withdraw to your cryptocurrency wallet immediately